Southwest Care Center employees can answer yes to these 3 questions: 

1. Do you want to make a difference?
2. Do you believe everyone is entitled to quality healthcare?
3. Do you desire to serve the underserved in your community? 

For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities. 

Southwest Care Center is currently seeking an experienced full-time hybrid remote Population Health Manager. This position supports the organization including its 3 clinics; therefore, candidate must reside in the local market area at or near Albuquerque or Santa Fe, New Mexico and able to travel between the two cities as needed. However, an exceptionally qualified candidate from out of state may be considered for a fully remote position.

Position Details: 

Under the direction of the Director of Clinical & Quality Outcomes, the Population Health Manager exercises discretion and independent judgment for all population health and quality improvement activities for Southwest Care Center. This position is key to improving patient outcomes, safety, and experience while ensuring compliance with value?based care and pay-for-performance agreements. This position ensures that managers and staff are educated to carry out all initiatives and further monitors and reports on compliance and measurables for each.   

Position responsibilities include but not limited to: 

• Lead population health initiatives, quality performance, and care coordination strategies across the organization  

• Oversee Quality Assessment and Performance Improvement (QAPI) activities, including UDS, HEDIS, patient experience, and value-based care programs  

• Analyze population health and quality data to identify care gaps, trends, and performance improvement opportunities  

• Develop and implement action plans to improve quality outcomes, care gap closure, and payer performance  

• Design and optimize team-based care coordination workflows aligned with PCMH standards  

• Provide leadership and oversight of Community Health Workers (CHWs), including performance, workflow alignment, and role integration  

• Serve as the organization’s subject matter expert on quality measures, value-based care, and performance programs  

• Partner with clinical, operational, and executive teams to align population health strategies with organizational goals  

• Build and maintain relationships with payers; monitor performance and identify opportunities for improvement and revenue optimization  

• Conduct medical record audits and support risk review activities to enhance quality and compliance  

• Support regulatory and accreditation readiness (HRSA, PCMH, DOH) and assist with required reporting and submissions  

• Develop and deliver training to staff on quality measures, care gap closure, and population health workflows  

• Oversee patient engagement and feedback processes, including CRM and patient experience insights 

Candidate Highlights:  

• Minimum of 5 years of experience in population health, quality improvement, healthcare operations management, or a related field. Education can be used in lieu of 2 years of management experience. 

• Bachelor’s degree required in Public Health, Healthcare Administration, Nursing, or a related field  

• Master’s degree (MPH, MHA, MBA, or related field) preferred 

• Demonstrated experience working with:  

• Quality measures (UDS, HEDIS, value-based care, pay-for-performance programs)  

• Data analysis and performance improvement initiatives  

• Care coordination models and team-based care environments (e.g., PCMH, FQHC)  

• Experience leading or overseeing staff, programs, or cross-functional initiatives  

• Experience working within FQHCs or similar safety-net settings strongly preferred 

• Experience with EMR systems, population health tools, and reporting platforms  

• Experience with payer portals and value-based contract performance  

• Experience supervising or working alongside Community Health Workers (CHWs) or similar roles  

• Familiarity with Social Determinants of Health (SDOH) frameworks and community-based care models 

• RN licensure and CPHQ certification is considered complementary to this role. 

Employment Highlights: 

• Monday - Friday typical schedule. 

• Competitive salary. 

• Great work/life balance with generous time off plans. 

• Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access.