Organization Summary

Haymarket Center is the largest and most comprehensive provider of treatment for substance use and mental health conditions in Chicago and the only treatment provider in the area to be designated as a Federally Qualified Health Center (FQHC) Look-Alike for homeless individuals. 

Founded in 1975, Haymarket Center reaches over 12,000 patients annually with an integrated program of primary health care, all levels of substance use treatment, psychiatry and mental health care, recovery housing, workforce development, and enabling services that address social drivers of health.

Haymarket Center is a values-based nonprofit which prioritizes access to care and health equity across our more than 30 specialized programs. Clients come from across Illinois, but primarily from Chicago's most highly-stressed communities. Care is available 24 hours a day, seven days a week, regardless of ability to pay.

To learn more visit: haymarketcenter.org

Role Summary

Haymarket Center seeks a strategic and collaborative Vice President to lead operations and organizational effectiveness functions including Grants Management, Accreditation, Quality Improvement and other compliance and operational activities. This is an in-person role primarily based at Haymarket Center’s Chicago West Loop facility. The Vice President will serve on Haymarket’s dedicated and experienced leadership team and report to the CEO. 

Duties and Responsibilities

Grants Management

• Lead Haymarket Center grant staff and oversee Haymarket’s grant operations currently spanning 60+ grants from public and private sources which support more than 30 specialized programs and a budget of $40M.
• Ensure a strategic mix of sustainable financial support for foundational and new initiatives as well as to allow for targeted, measured growth in the service of Haymarket’s mission and strategic plan.
• Facilitate the identification and pursuit of grant funding opportunities to support existing and new programs and operations.
• Manage grantor/funder activities (government/foundation/individual/corporate) including proposal development, tracking and monitoring, communications, submissions, and tracking awards. 
• Collaborate with finance team and leadership team members regularly to ensure that budgets and allocations are accurate and up to date. 
• Collaborate across the organization and set processes in motion to ensure compliance with all applicable public and private grant requirements and regulations.
• Communicate updates and progress of grant-related activities with grantors/funders and stakeholders in an accurate and engaging manner (through a variety of methods including verbal, email, and reports).
• In collaboration with the CEO and the Vice President of Development, manage public and private funder relationships. 

Compliance, Quality Improvement, and Accreditation 

Oversee Haymarket’s compliance, quality improvement, and accreditation functions, ensuring adherence with laws, rules, and standards in its delivery of quality integrated behavioral health care for individuals facing substance use and mental health conditions as well as social drivers of health including homelessness.

• Lead compliance for Haymarket, collaborating with other leaders on adhering to laws and rules for organizational, licensing, government, and accreditation standards. 
• Manage the accreditation process (including site visits) and adhere to regulatory and quality management requirements of Haymarket Center’s accrediting bodies including Health Resources and Services Administration (HRSA) and Commission on Accreditation of Rehabilitation Facilities (CARF), reporting outcomes to stakeholders.
• Serve as an internal advisor and leader on the design and implementation of policies, procedures and systems to manage, measure, analyze, and improve organizational performance; communicate and use results to drive quality of care, utilization, employee well-being, recognition and other measures of effectiveness.
• Oversee the development and management of operations quality improvement plans and activities; productively engage relevant Haymarket stakeholders in the process.
• Create policies and standard operating procedures for corrective action and quality improvement based on organization-wide compliance and audit initiatives. 
• Collaborate with other leaders on reporting (including Uniform Data System), progress report submission process, and population health information, including oversight of vendor data collection, analysis, and auditing. 

• Foster continual improvement in clinical and administrative operations management, coordinating with other leaders to ensure utilization of proven quality tools and techniques.
• Maintain and utilize knowledge of the unique dynamics of FQHC Look-alikes and Homeless grantees, current trends, and information in health care regulations, compliance, and best practices and their impacts on the effectiveness of the organization’s operations and leadership’s role in decision-making and information sharing.

Operations Management

Support other Haymarket leaders in ensuring Haymarket’s continuing effectiveness as a high quality, mission-driven, strategically-aligned organization.

• Plan, develop, organize, and manage systematic processes to achieve and maintain the highest levels of performance, including efficiency, cost effectiveness, and overall quality. 
• Establish, communicate, and implement operations-related policies and practices to ensure compliance with accreditation and grants, as well as local, state and federal standards. 
• Develop and align the operational components of Haymarket’s strategy; review activities, set direction, strategize around opportunities and threats and review goals, objectives, and outcomes on an organization-wide, ongoing basis.
• Contribute to the development and implementation of staffing plans; patient care throughput, quality, and outcomes management; and the utilization of supplies, equipment, IT and facilities while assuring alignment with the Haymarket’s mission, values, financial and programmatic goals.
• In collaboration with human resources, information systems, and other staff, identify learning needs and advocate for training and technical support to properly implement operational policies and procedures; continuously educate leadership and management and empower them to inform, train and support all staff members.

Leadership

Serve as a member of Haymarket’s leadership team, collaborating deeply with other leadership team members in service of Haymarket’s mission.

• Directly supervise a Grants Manager and a Grants Analyst and support Haymarket’s mission and goals through effective talent management, including recruiting, hiring, onboarding, training, mentoring (including cross-departmental), professional development, and performance/competency assessment, retention strategies, succession planning, and recognition.
• Model and promote Haymarket’s mission, vision, strategic objectives and core values of integrity, diversity, financial focus, customer focus, professionalism, and team work.
• Support the Board of Directors and other Haymarket stakeholders. 

• Strategically develop mutually beneficial relationships and partnerships with current and potential external stakeholders.
• Lead emerging strategic projects as assigned.

How to Apply

Interested candidates should submit their resume and targeted letter of interest (no more than 5 paragraphs) here or at haymarketcenter.applytojob.com

The best consideration date is April 16 and the search is being supported by recruitment firm Civic Search. All questions should be emailed to Search at Mbtcivic dot com (please do not contact Haymarket Center staff members directly).

Requirements 

• Bachelor’s Degree 
• 7+ years of relevant experience including some non-profit or government service
• 3+ years of leadership experience (including supervising a team with direct reports)
• Experience managing government grants
• Experience managing accreditation processes
• Excellent writing skills

The following pieces of experience are a plus (but not required):

• Advanced degree
• Experience with delivery of care for substance use and mental health conditions; and/or knowledge of FQHC or primary health care organizations
• Experience managing HRSA, CARF, or similar accreditation processes
• Government relations experience
• Exposure to operational areas such as finance, human resources, legal, IT, and facilities

Competencies

• Empathetic – you empathize deeply with the challenges of Haymarket’s clients and use this understanding to inform your work.
• Team player – you are “all in” with your colleagues, supporting each other’s work and collaborating fully (sometimes outside your ‘lane’) in order to achieve Haymarket’s mission.
• Listener – you listen closely to colleagues, clients, grantors, donors, and other Haymarket stakeholders to understand their “why” and recommend changes only once you understand the full context and nuance of a situation.
• Balanced – you are a grounded professional with a strong sense of self, bringing high-level technical competence, emotional maturity, and resilience.