Specimen Collection & Phlebotomy

• Perform phlebotomy procedures competently, including venipuncture, micro-collection, bleeding times, blood cultures, therapeutic phlebotomy, and collection of Blood Bank specimens.
• Ensure positive patient identification prior to all specimen collections.
• Label specimens at the point of service and verify specimen accuracy and integrity.
• Ensure specimens are properly packaged and delivered to Specimen Processing or the main laboratory in a timely manner.

Patient Interaction & Customer Service

• Demonstrate professional bedside manner, positive attitude, and compassionate interaction with patients and families.
• Serve as a professional representative of the laboratory to patients and clinical staff.
• Perform medical necessity checks prior to outpatient phlebotomy services.

Registration & Information Systems

• Obtain, enter, and update patient information in the Laboratory Information System (LIS) and Hospital Information System (HIS).
• Register patients in the HIS, including demographics and insurance information.
• Accurately interpret physician orders, order appropriate tests, and print specimen labels.

Communication & Workflow Coordination

• Answer incoming telephone calls to schedule tests, relay accurate information, and respond to STAT draw requests in a timely manner.
• Efficiently direct calls to the appropriate department or individual.
• Prioritize duties to manage workload efficiently and respond to fluctuating volumes and schedule changes.
• Utilize time effectively during lighter workloads to support departmental needs.

Safety, Equipment & Environment

• Maintain a clean, organized, and safe patient drawing area.
• Maintain phlebotomy baskets and carts, ensuring all safety protocols are followed.
• Maintain equipment and inventory of required supplies.
• Adhere strictly to biohazard safety protocols, including:
  • Proper disposal of blood collection equipment
  • Changing gloves between patients
  • Safe use of the pneumatic tube system
  • Manual delivery of specimens when required

Training & Support

• Serve as a resource for phlebotomy procedures and laboratory workflows.
• Assist with training and mentoring new employees.

Knowledge, Skills, and Abilities

• Strong knowledge of phlebotomy techniques and specimen handling.
• Ability to multitask and adapt quickly to changing priorities.
• Attention to detail with a commitment to accuracy and patient safety.
• Effective communication and customer service skills.
• Understanding of the Phlebotomy-Registrar role within laboratory operations, patient care, and healthcare business functions.